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HRD Corp Registered Training Provider HRD Corp Accredited Trainer HRD Corp claimable
Public workshop · Chiang Mai, Thailand · 2 days

AI-Based Intelligent Enterprise.

Two days in the mountains of northern Thailand to turn AI from scattered pilots into an operating model. Map where AI creates value, build working agents, put governance around them, and return with a 90-day roadmap your board can approve.

Register (RSVP) → Corporate group quotation Download brochure (PDF) ↓
Dates
15 to 16 Dec 2026
Tuesday and Wednesday
Venue
Chiang Mai, Thailand
In person, face to face
Duration
14 contact hours
8:30 am to 5:00 pm daily
Fee
RM 3,000 / pax
approx. USD 740 · THB 24,800
Workshop starts in--days--hrs--min--sec
HRD Corp Registered Training Provider
100% HRD Corp claimable for registered employersDelivered by an HRD Corp Registered Training Provider with two HRD Corp Accredited Trainers. Course structure follows HRD Corp Claimable Course requirements. Grant approval is required at least 14 days before the course, by 1 December 2026.
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Practitioner experience from SOFTNET engagements with

ShellNestleUnileverPaynet Payments Network MalaysiaKpj HealthcareMinistry Of Health MalaysiaSetelZodiac AerospacePrivasia Technology BerhadTourism MalaysiaPidmUzma Berhad
Programme overview

Most companies are using AI. Few are run by it.

Teams have chatbot logins, a few copilots and a pile of disconnected experiments. An Intelligent Enterprise is different: AI is wired into processes, customer journeys and decisions, with clear ownership, measurable returns and controls that satisfy the board, auditors and regulators.

This intensive, hands-on workshop combines technology and governance depth with go-to-market and people leadership. Participants work on their own organisation's processes throughout, so every module ends with an asset they can use on Monday.

2002SOFTNET founded
170+clients automated
14 hrshands-on training
30seats only
Participants at round tables in a Chiang Mai workshop room
Small cohort, round-table format, hands-on throughout
Course outline · HRD Corp format

Programme specification.

Structured to HRD Corp Claimable Course requirements: defined learning outcomes, minute-by-minute schedule, blended methodology, pre and post assessment, attendance records and certification.

Course titleAI-Based Intelligent Enterprise: Strategy, Agentic Automation and Governance
Training providerSOFTNET Technologies Sdn. Bhd. (HRD Corp Registered Training Provider)
HRD Corp schemeHRD Corp Claimable Courses
HRD Corp programme no.Registration in progress
Focus area / skill areaFuture Technology · Digitalisation and Artificial Intelligence
Type of training / programmeNon e-learning · Technical
Delivery modeHybrid: instructor-led in Chiang Mai with live online participation
Duration2 days · 14 contact hours (840 minutes), excluding lunch and tea breaks
Dates and venue15 to 16 December 2026 · Chiang Mai, Thailand
TrainersHamdan Akram and Siti Suhaila Abd Hamid, both HRD Corp Accredited
Target groupBusiness owners, C-suite, heads of operations, IT, digital, marketing, HR, risk and compliance
Minimum qualificationNo formal qualification required. Basic computer literacy
Class sizeMaximum 30 participants to keep labs hands-on
LanguageEnglish (Bahasa Malaysia support where helpful)
AssessmentPre and post test, practical lab checks, capstone presentation rubric
CertificationCertificate of Completion from SOFTNET on 100% attendance and 80% post-test score
MaterialsSlides, template toolkit, prompt card, agent design worksheet, policy and roadmap templates
Participant requirementsLaptop with a modern browser and Wi-Fi; one or two real processes to work on
Learning outcomes

By the end of the programme, participants will be able to:

  1. Evaluate their organisation's AI maturity against a five-level Intelligent Enterprise model and identify capability gaps.
  2. Prioritise AI use cases using an impact, effort and risk scoring matrix and build a one-page business case with ROI.
  3. Design AI-enabled customer journeys covering insight, segmentation, personalised content and service.
  4. Apply structured prompt engineering patterns to produce reliable business outputs and a reusable team prompt library.
  5. Build a working no-code AI agent that automates a real workflow with human approval checkpoints.
  6. Assess AI risks including data leakage, prompt injection, bias and shadow AI, and select proportionate controls.
  7. Draft an AI acceptable-use policy and risk register aligned to ISO/IEC 42001, ISO/IEC 27001 and ASEAN privacy laws.
  8. Formulate a 90-day AI transformation roadmap with owners, KPIs, change plan and budget, and present it for approval.
Training methodology
Interactive lecture 29%Live demonstrations 10%Hands-on labs 31%Group work and case studies 26%Assessment 5%
The shift

Where you are on Monday 14 December. Where you are on Thursday 17th.

Before

  • AI pilots that never reach production
  • Staff pasting company data into public chatbots
  • No clear owner, budget or business case for AI
  • Marketing and operations using AI in silos
  • Board asking about AI risk with no policy to show

After

  • A ranked portfolio of AI use cases with ROI
  • A working AI agent built on your own workflow
  • An AI policy and risk register ready for approval
  • Customer journeys redesigned with AI touchpoints
  • A 90-day roadmap with owners, KPIs and budget
The experience

Not a lecture. A working session.

Round tables of peers from across Malaysia and the region, two trainers moving between teams, and real work on real processes from start to finish.

Reserve your seat →
Course modules

Eight modules. 840 training minutes.

Tap a module to see sub-topics, activities and the take-home deliverable.

Sub-topics

  • From automation to autonomy: rules, machine learning, generative AI and agentic AI
  • The five-level Intelligent Enterprise maturity model
  • How AI reshapes operating models, roles and decision rights
  • Regional case studies: banking, manufacturing, retail, healthcare, public sector
  • Build, buy or partner: the 2026 AI platform landscape

Activity

Maturity self-assessment with peer benchmarking across the cohort.

Deliverable

Organisation AI maturity scorecard and gap summary.

Sub-topics

  • Value-chain decomposition into automatable processes
  • Impact, effort and risk scoring; quick wins versus strategic bets
  • Estimating cost, time saved and revenue uplift
  • Data readiness checks before committing to a use case
  • Writing a one-page AI business case leadership will sign

Activity

Teams score 15 to 20 of their own processes and select the top three.

Deliverable

Ranked AI use-case portfolio and one-page business case.

Sub-topics

  • Turning customer data and social listening into insight with AI
  • Predictive segmentation and next-best-action
  • Personalised content at scale while protecting brand voice
  • AI in trade marketing, e-commerce and social-first campaigns
  • Measuring marketing AI: attribution, lift and cost per outcome

Activity

Redesign one customer journey end to end with AI touchpoints.

Deliverable

AI-enabled customer journey map with KPIs.

Sub-topics

  • Prompt patterns: role, context, task, format and constraints
  • Grounding answers in your own documents
  • Reports, proposals, analysis and presentations at speed
  • Verifying output: hallucination checks and human review
  • Building and governing a shared team prompt library

Activity

Timed challenge producing three real business documents with AI.

Deliverable

Personal prompt card and team prompt library starter.

Sub-topics

  • How AI agents plan, use tools and hand over to humans
  • Designing workflows with triggers, actions and approval checkpoints
  • Connecting email, forms, spreadsheets, CRM and messaging
  • Multi-agent patterns for enquiries, approvals and reporting
  • Testing, monitoring and measuring an agent in production

Activity

Guided build of a no-code agent on a workflow from the participant's own business.

Deliverable

A working AI agent and its design worksheet.

Sub-topics

  • AI threat landscape: data leakage, prompt injection, deepfakes, model abuse
  • Shadow AI discovery and safe-use controls
  • ISO/IEC 42001 AI management system essentials, mapped to ISO/IEC 27001
  • Privacy obligations across ASEAN, including Malaysia PDPA and Thailand PDPA
  • Vendor due diligence and AI risk register

Activity

Tabletop exercise on an AI-related data incident, then policy drafting.

Deliverable

AI acceptable-use policy, risk register and vendor checklist.

Sub-topics

  • Change management for AI adoption and overcoming resistance
  • Upskilling paths, new roles and the AI champion network
  • Communicating AI to staff, customers and stakeholders
  • KPIs and dashboards that prove return on AI investment

Activity

Stakeholder map and change plan for the participant's top use case.

Deliverable

Change and communication plan with KPI set.

Sub-topics

  • Assembling outputs from Modules 1 to 7 into one roadmap
  • Sequencing quick wins, foundations and scale-up
  • Budget, owners, governance gates and success measures
  • Executive pitch: presenting for approval

Activity

Team presentations with structured feedback from both trainers.

Deliverable

Board-ready 90-day AI roadmap.

Daily schedule

420 training minutes each day.

Registration from 8:00 am. Times are Chiang Mai local time (GMT+7, one hour behind Malaysia).

TimeSessionMinutes
08:30 to 08:45Welcome, objectives, housekeeping and pre-assessment15
08:45 to 10:30Module 1 · The Intelligent Enterprise: Foundations and Maturity105
10:30 to 10:45Tea break–
10:45 to 12:45Module 2 · AI Opportunity Mapping and Business Case120
12:45 to 13:45Lunch–
13:45 to 15:30Module 3 · AI-Driven Customer Intelligence and Marketing105
15:30 to 15:45Tea break–
15:45 to 17:00Module 4 · Generative AI Productivity and Prompt Engineering75
Day 1 training minutes420
Assessment and take-home assets

Leave with assets, not just notes.

Assess · 01

Pre and post test

20-question knowledge check to measure learning gain. 80% pass mark.

Assess · 02

Practical lab checks

Trainer sign-off on the working agent and prompt library.

Assess · 03

Capstone rubric

Roadmap scored on value, feasibility, governance and clarity.

Take home

Toolkit

Use-case scorer, business case, AI policy, risk register, roadmap templates.

Your trainers

Two HRD Corp Accredited Trainers. Technology depth meets go-to-market depth.

Hamdan AkramHRD Corp Accredited Trainer

Hamdan Akram

Founder and CEO, SOFTNET · HRD Corp Accredited Trainer

Founded SOFTNET in 2002 and has led technology programmes across the UAE, USA, Pakistan and Malaysia for more than two decades. Builds AI automations and agentic systems for enterprises, and leads SOFTNET's managed SOC, ISO 27001 and AI Lab practices, so his sessions connect AI ambition with security and governance reality.

CRISCCISAPECB ISO/IEC 27001Certified Ethical HackerPMPCCNPMicrosoft Certified
Siti Suhaila Abd HamidHRD Corp certified trainer

Siti Suhaila Abd Hamid

Integrated Marketing Strategist · HRD Corp Certified Train-the-Trainer

Twenty years in FMCG marketing with Cadbury Malaysia and Unilever across Malaysia, Singapore and the Philippines, spanning marketing management, customer insight, trade marketing, online brand building and d-commerce. Brings the customer, brand and people side of AI adoption, with an energetic, practical training style.

HRD Corp TTTCustomer insightBrand buildingD-commerceBBus, Murdoch University
Why Chiang Mai

Step out of the office to think further ahead.

Cool December weather, a calm creative city and a short direct flight from Kuala Lumpur. Focus during the day, connect with peers from across the region in the evening.

Hands-on agent lab
Capstone roadmap pitch
Peer networking with a mountain view
Old City, Chiang Mai at dusk
HRD Corp claim in four steps

We prepare the paperwork. You submit the grant.

Register your teamUse the corporate form below and upload your employee list.
Receive your quotationGenerated instantly, with course outline and trainer profiles on request.
Get approval in eTRiSYour HRD Corp grant must be approved at least 14 days before the course, by 1 December 2026.
Attend and claimWe provide attendance records, assessments and certificates for your claim.
Registration

Reserve your seats.

RM 3,000 per participant (approx. USD 740 · THB 24,800). Maximum 30 seats.

Participant details

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Your reference is . Our team will contact you within one working day with confirmation and HRD Corp claim documents.

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FAQ

Before you book.

Yes. SOFTNET is an HRD Corp Registered Training Provider and both trainers are HRD Corp accredited. Registered employers apply for the grant through eTRiS, and the application must be approved at least 14 days before the course starts (by 1 December 2026) to be claimable. We supply the quotation, course outline, trainer profiles, attendance records, assessments and certificates needed for the claim.

Choose Corporate group, fill in company details, then upload your employee list as Excel or CSV (or type it in). A quotation is generated instantly with your reference number, ready for internal approval and your HRD Corp application.

No. The labs use no-code tools and guided templates. Technical participants get stretch exercises during the build sessions.

A laptop with a modern browser, plus one or two real processes from your organisation you would like to improve with AI.

A central Chiang Mai venue. Full address, joining instructions and nearby hotel suggestions are sent to every registered participant.

The fee is RM 3,000 per participant and is invoiced in MYR. USD and THB amounts shown on this page are indicative equivalents at the current rate. Contact us if you need to pay in another currency.

English, with Bahasa Malaysia support where helpful.

HRD Corp Registered Training ProviderHRD Corp Accredited Trainer

Two days in Chiang Mai. A year's head start on AI.

15 to 16 December 2026 · RM 3,000 per pax · HRD Corp claimable · 30 seats

Register (RSVP) →Corporate group quotationDownload brochure (PDF) ↓
AI-Based Intelligent Enterprise
15 to 16 Dec 2026 · Chiang Mai · RM 3,000 · HRD Corp claimable
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