1. Our commitment
SOFTNET Technologies believes that technology should be accessible to all. We design and build our website and client deliverables with inclusion as a core requirement, not an afterthought. This statement applies to www.softnet.com.my and all associated group domains.
2. Standards we follow
- WCAG 2.1 Level AA: Web Content Accessibility Guidelines published by the W3C.
- EN 301 549: European standard for public-sector digital accessibility.
- Section 508 (USA): Rehabilitation Act requirements for federal and federally-funded ICT.
- Accessible ICT Policy (Malaysia): MCMC and government procurement alignment.
- ADA Title III (USA): Public accommodation accessibility principles.
- AODA (Ontario, Canada): Where applicable to Canadian operations.
- Disability Discrimination Act 1992 (Australia): Alignment for future Australian operations.
3. What we have implemented
- Keyboard navigation: All interactive elements are reachable and operable without a mouse. Visible focus indicators on every link, button and form field.
- Screen-reader support: Semantic HTML5 landmarks, ARIA labels where helpful, alt text on images, and descriptive link text.
- Colour & contrast: Text meets WCAG AA contrast ratios (4.5:1 for normal text, 3:1 for large text). Information is never conveyed by colour alone.
- Text resizing: Content remains readable and functional when zoomed to 200% or when system font sizes are increased.
- Motion & animation: Animations are subtle and non-essential. We respect
prefers-reduced-motion and disable animations for users who request it.
- Forms: All fields have associated labels, error messages are clear and programmatically associated, and required fields are indicated.
- Consistent navigation: Navigation patterns are predictable across every page. Breadcrumbs are provided on inner pages.
- Responsive design: The site is usable on screen widths from 280px (fold phones) to 4K desktops, in both portrait and landscape orientations.
4. Known limitations & workarounds
We are continuously improving. Current known areas:
- Some AI-canvas SVG animations may not have full screen-reader descriptions. We provide text alternatives for all key content.
- Third-party embedded content (e.g., external webinar players) is reviewed for accessibility before inclusion.
- Legacy PDF reports are being migrated to accessible HTML formats. If you need an accessible version of a specific report, contact us.
5. Assistive technologies tested
We test with:
- NVDA + Firefox (Windows)
- VoiceOver + Safari (macOS, iOS)
- TalkBack + Chrome (Android)
- Keyboard-only navigation (Tab, Shift+Tab, Enter, Space, Escape)
- Browser zoom (up to 200%)
- Windows High Contrast mode
6. Feedback & assistance
If you encounter an accessibility barrier, or need content in an alternative format (large print, Braille, audio, etc.), please contact us:
- Email: accessibility@softnet.com.my
- Phone: +60 12 541 2124 (we accept relay calls)
- Mail: A-6-1 Menara Atlas, Bangsar, 59200 Kuala Lumpur, Malaysia
We aim to respond to accessibility feedback within 2 business days and resolve issues within 10 business days.
7. Formal complaints
If you are not satisfied with our response, you may escalate to the relevant body in your jurisdiction:
- Malaysia: Malaysian Communications and Multimedia Commission (MCMC)
- Singapore: Infocomm Media Development Authority (IMDA)
- USA: Department of Justice (ADA) or relevant state agency
- EU/EEA: National equality body or data-protection authority
- Australia: Australian Human Rights Commission
8. Accessibility in our client work
We apply the same standards to client deliverables:
- Custom software and web builds are delivered with WCAG 2.1 AA conformance reports.
- Mobile apps follow platform accessibility guidelines (iOS VoiceOver, Android TalkBack).
- Training materials are provided in accessible formats on request.
- We conduct accessibility audits as a standalone service.
9. Review cycle
This statement is reviewed quarterly. Last accessibility audit: May 2026. Next scheduled audit: August 2026.